Vagas de hoje

About the team Within the Global Operations organisation, our mission is to build the best customer experience in the fintech industry by delivering an effortless customer experience to all our merchants. We are seeking a skilled and passionate Senior Machine Learning Engineer to join our talented AI team and lead the development of AI models and algorithms that will drive our customer support service to new heights. As an AI / Machine Learning Engineer at SumUp, you will be responsible for building and optimising state-of-the-art AI models and algorithms. Your expertise with machine learning, deep learning, and LLMs will be crucial in driving the success of our AI-driven initiatives. You will work closely with cross-functional teams, including backend engineers, data scientists and product managers, to translate business requirements into innovative AI solutions. Your contributions will shape the future of our support products and help us stay at the forefront of technological advancements in the field of AI. What you’ll do Design, develop and deploy our AI solutions and systems in production environments, ensuring reliability, high performance and scalability. Collaborate and communicate closely with data scientists, product managers, developers and other business stakeholders to bring state-of-the-art AI solutions to Customer Support, enhancing customer experience and improving operational efficiency. Develop and maintain ML infrastructure and pipelines to support efficient data processing, model training and serving. Optimize and fine-tune machine learning models to improve accuracy, efficiency and scalability. Collect, preprocess and clean large text datasets to ensure high-quality input for model training and evaluation. Embrace software development principles, best practices and industry standards, including version control, CI/CD processes and unit testing frameworks as your day-to-day work. Collaborate with cross-functional teams to ensure seamless integration of machine learning solutions into software applications and platforms. You’ll be great for this position if you have: Bachelor’s degree in Machine Learning, Computer Science or an engineering-related field. 4+ years of proven experience working as a Machine Learning Engineer, focusing on building and deploying scalable machine learning or AI solutions and data-driven systems. Relevant experience building AI products, such as Chatbot Assistant, RAG system, etc. Solid Software development engineering skills to design computationally effective solutions and maintain them in large-scale production environments (data version control, model serving, continuous monitoring & alerting) Experience building and deploying ML models using cloud services (AWS, GCP, or Azure). Expert in Python and familiarity with MLOps tools (e.g., MLflow, Kubeflow, Airflow, Langfuse). Experience with machine learning workflow orchestration and algorithm optimisation, feature engineering pipelines, data ingestion and transformation. Why you should join SumUp: 🌍 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup. 🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 📚 A dedicated annual L&D budget of €2,000 for attending conferences and/or advancing your career through further education. 🚀 Enrolment onto our VSOP program: You will own a stake in SumUp’s future success 💶 A corporate pension scheme where we match up to 20% of your contributions 🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp. 🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team. 🚵🏾‍♂️ Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, relocation assistance, subsidised office lunches. About us: SumUp is a leading financial technology company, founded in 2012 with the goal of empowering small businesses around the globe. We’re the financial partner of choice for more than 4 million merchants in over 35 markets. We collectively build, plan and fine-tune the technology that drives SumUp and empowers small businesses around the world. We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realise their dreams. Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their business. With a founders mentality and a 'team-first attitude' our diverse teams across Europe, South America, and the United States work together to ensure that small business owners can be successful doing what they love. SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by Company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp. Find Jobs in Germany on Arbeitnow

Descrição da empresaNa Bosch, moldamos o futuro por meio das inovações tecnológicas de alta qualidade e de serviços que despertam entusiasmo e melhoram a vida das pessoas. Temos uma promessa sólida para nossos colaboradores: crescemos juntos, gostamos do nosso trabalho e inspiramos uns aos outros. Junte-se a nós e sinta a diferença.Descrição do empregoComo Agente Júnior De Call Center, O(a) Senhor(a) Trabalhará Na Equipe De Atendimento Ao Cliente Com a Missão De Prestar Um Serviço Eficiente e De Alta Qualidade. Suas Principais Responsabilidades IncluirãoAtender às consultas e solicitações dos clientes por telefone e WhatsApp com profissionalismo e cortesia;Manter registros detalhados e garantir a entrada precisa de dados, seguindo os protocolos estabelecidos;Resolver as questões dos clientes com eficiência, mantendo padrões de atendimento de alta qualidade;Gerenciar várias interações com clientes simultaneamente, priorizando as solicitações de forma eficaz;Colaborar com os membros da equipe para atingir as metas de desempenho do departamento e os acordos de nível de serviço;Cumprir os procedimentos da empresa, os padrões de qualidade e os protocolos estabelecidos;Oferecer suporte à base de clientes do setor automotivo com conhecimento sobre produtos e serviços;Encaminhar questões complexas aos supervisores quando necessário, mantendo a satisfação do cliente;Contribuir para um ambiente positivo na equipe por meio de comunicação e cooperação eficazes.Horário de trabalho: Seg.Sex 09:48/18:00 - 180 horas mensais QualificaçõesRequisitosEnsino médio completo (Obrigatório);Fluência em português (Obrigatório);Conhecimento de inglês e/ou espanhol (Diferencial);Conhecimentos básicos de informática, incluindo proficiência no pacote Microsoft Office (Obrigatório);Experiência comprovada em atendimento ao cliente, de preferência em ambiente de call center (Obrigatório);Orientação para o atendimento ao cliente, com compromisso em oferecer suporte de alta qualidade;Familiaridade com softwares de call center, sistemas de CRM e plataformas de telecomunicações (preferencial);Disposição para aprender sobre produtos e serviços automotivos relevantes para as consultas dos clientes;É necessário residir em Joinville-SC. Informações AdicionaisBenefícios da BoschProgramas de Bem-Estar e Saúde: avaliação preventiva anual, ambulatório dentro da localidade para atendimento durante o horário de trabalho, programa antitabagismo, programa de saúde mental, fisioterapia e curso de gestante Assistência médica e odontológica Possibilidade de estágio internacionais, através de networking e projetos.Seguro de vida Alimentação no local de trabalho Ônibus fretado (e/ou Auxílio Transporte) Benefícios de fim de ano com Cesta de Natal e ave congelada Treinamentos e capacitações através da nossa universidade corporativa Participação opcional em várias ações de voluntariado via Instituto Robert Bosch .Informações adicionaisVaga elegível para pessoas com deficiência ou reabilitadas Não contratamos menores de 16 anos e somos contra o trabalho infantil Modelo de trabalho: Presencial Se esta vaga for elegível ao modelo Home Office, a avaliação do posto de trabalho será uma das etapas do processo seletivo Área contratante: SO/OPM-SBO1-BR Candidatura até o dia 12/10/2026Para colaboradores Bosch Sua candidatura pode ser feita internamente pelo site SmartHub Após se candidatar, recomendamos informar a sua liderança Verifique a elegibilidade desta vaga em nosso Programa de Indicações “Indica Ai” (conforme RCD 12030-000)Na Bosch, acreditamos que a diversidade é o motor da inovação, por isso, todas as vagas são elegíveis para pessoas com deficiência, em situação vulnerável e grupos minoritários.Junte-se a nós e sinta a diferença. Work.bosch.com.br/carreiras Show more Show less

Technical Customer Support PL

Estamos em busca de um profissional talentoso para a posição de Atendente de Relacionamento. Se você é dinâmico, proativo e possui as qualificações que buscamos, queremos conhecer você!RESPONSABILIDADES E ATRIBUIÇÕESRealizar atendimento ao candidato prestando informações, atendendo a dúvidas e realizando o processo de inscrição do aluno no sistema PS, quando necessário em todos os canais de comunicação disponíveis, chat e ligação;Atuar no atendimento receptivo de alunos e/ou ex-alunos em todos os canais de comunicação disponíveis, realizando devidos registros de atendimento ( Solicitações, informações, reclamações, elogios e registrar motivos de retenção);Realizar ativos quando necessário para proceder devolutivas ou atendimento especializado;Prestar atendimento eficaz e com qualidade para os nossos clientes;Contribuir com o processo de melhoria contínua da área;Realizar os registros de atendimento e abertura de solicitações no sistema de gerenciamento de solicitações;Aplicar os requisitos da norma ISO 9001 e ISO 14001, quando aplicável;Proceder retorno às solicitações de alunos no workflow em cooperação com a equipe do processamento.Requisitos e QualificaçõesExperiência (na área): 0 à 6 meses;Formação Acadêmica: Ensino médio completo;Conhecimentos Específicos: Word e Excel básico; Conhecimentos Desejáveis: Resiliência, Proatividade e habilidade na gestão de conflitos;CARGA HORÁRIA: 36h semanais - Seg a SábAlém de apoiar na formação de profissionais empreendedores, você ainda conta com uma lista de benefícios:Para Seu Desenvolvimento🎓 Benefício Educacional (bolsa para colaborador e dependentes)🏫 Universidade CorporativaPara o Dia a Dia🚌 Vale TransporteFamília, Saúde e Bem-estar🏥 Plano de Saúde🦷 Plano Odontológico🎉 Day Off (folga no mês de aniversário)💪 TotalPass (parceria com academias)🦷 Desconto em Clínicas-Escolas (para colaborador). Show more Show less

Se você está em busca da sua primeira experiência profissional e quer aprender na prática o dia a dia do setor administrativo, essa oportunidade é para você!Valorizamos o desenvolvimento de novos talentos e queremos te ajudar a crescer com a gente. 🚀Somos a Redepharma, uma empresa que acredita no potencial do nosso povo, com mais de 100 unidades estrategicamente posicionadas nos estados da Paraíba, Pernambuco e Rio Grande do Norte, sendo assim, a maior rede de Farmácias que mais cresce no Nordeste.Vamos nos conhecer um pouco mais!https://www.redepharma.com.br/a-redepharma@redepharmaResponsabilidades e atribuiçõesApoiar nas rotinas administrativas e de escritório;Organizar e arquivar documentos;Auxiliar no atendimento telefônico e presencial;Alimentar planilhas e sistemas internos.Requisitos e qualificaçõesEstar cursando ensino superior nas áreas de Administração, Ciências Contábeis ou Gestão de ProcessosConhecimento básico em Pacote Office (Word, Excel, PowerPoint) será um diferencial.Informações adicionaisSalário e benefícios conforme a Lei da Aprendizagem;Vale-transporte;Possibilidade de desenvolvimento e efetivação;Ambiente acolhedor e oportunidade de aprendizado constante. Show more Show less

Sobre a Stone: Somos muito mais do que uma empresa de maquininhas! A Stone é uma empresa de tecnologia e serviços financeiros focada no(a) cliente. Nascemos com o propósito de ser protagonistas na transformação da indústria de pagamentos, servindo o(a) empreendedor(a) brasileiro(a) e transformando seus sonhos em resultados. Somos a maior empresa independente de meios de pagamentos do Brasil, com mais de quinze mil pessoas espalhadas pelas cinco regiões do país, em um cenário repleto de desafios e oportunidades. Valorizamos o trabalho em equipe, a flexibilidade, o desenvolvimento contínuo e os pensamentos disruptivos e incansáveis na busca de soluções para a nossa RAZÃO. Nossa Cultura: Por aqui, vivemos nossa cultura no dia a dia, guiados por esses 5 valores: 💚 O cliente é a razão O cliente é o motivo pelo qual existimos e só temos sucesso se ele tiver sucesso. ⚡ Cabeça de dono Fazemos o que é certo, do jeito certo, com responsabilidade e tecnologia para decidir melhor. 🎯 Direto ao ponto Profundidade para entender e simplicidade para resolver. 🤝 Excelência é um jogo de equipe Construímos um negócio de longo prazo, em time e com colaboração. ✨ Paixão em cada detalhe Fazemos com paixão, atenção aos detalhes e vontade de surpreender para ajudar o cliente a vencer. O time Vitta: Já imaginou trabalhar em uma empresa com o propósito de transformar a vida das pessoas? Se você gosta de desafios, acredita no poder da inovação e quer fazer a diferença, essa pode ser a sua oportunidade de fazer parte de um time que está crescendo e contribuindo para transformar a saúde no Brasil! Somos a Vitta, vertical de saúde e seguros do Grupo Stone Co. , empresa listada na Nasdaq, em Nova York. Somos movidos por pessoas, inovação e pelo desejo de gerar impacto positivo na vida de milhares de brasileiros. Temos um propósito que nos impulsiona todos os dias: tornar a saúde mais acessível, eficiente e conectada às necessidades das pessoas. Se você busca desafios que promovam seu desenvolvimento, quer aprender constantemente e deseja fazer parte de um time de alta performance, vem construir essa história com a gente! Como é ser um(a) Analista de Operações - Faturamento? No seu dia a dia, você vai: Acompanhar as emissões nos portais das operadoras e seguradoras; Conferir e realizar o envio de boletos e faturas; Realizar movimentações cadastrais; Elaborar arquivos para conferência, como rateios e folhas; Atuar em interface com os demais processos da empresa, viabilizando a operacionalização das estratégias de faturamento; Realizar tratativas com o time de Relacionamento e com as operadoras e seguradoras. O que esperamos de você: Ensino superior cursando ou completo em Administração, Economia ou áreas correlatas; Experiência em corretagem; Experiência em rotinas de faturamento nos segmentos de saúde, odontológico e vida; Conhecimento avançado em Excel; Boa comunicação oral e escrita; Senso de urgência; Capacidade analítica; Motivação para novos desafios. O que aumentam suas chances: Experiência com Looker Studio ou outras ferramentas de visualização de dados; Conhecimento em Python; Vivência com projetos de dimensionamento, planejamento ou análise de capacidade; Interesse por temas de eficiência operacional e jornada do cliente Jornada de Trabalho: CLT: 40 horas semanais | Escala: 5x2 | Segunda a Sexta Modelo/Local de trabalho: Híbrido Nosso pacote de Remuneração e Benefícios: (itens com asterisco possuem regras específicas de elegibilidade, que serão explicadas pelos recrutadores ao longo do processo seletivo) 💸Salário Fixo 💰 Pacote de Remuneração Variável* (PLR, ILP ou Comissão - disponibilizado conforme a elegibilidade do cargo, não sendo um modelo de livre escolha) 🏥 Plano de Saúde e Odontológico com coparticipação (exceto para profissionais com deficiência que não possuem coparticipação) 🩺Hospital Virtual Verde: equipe de telemedicina disponível 24 horas por dia, 7 dias por semana 💊Subsídio de medicamentos 🍽️ Vale Refeição e/ou Vale Alimentação - Pluxee* (exceto para cargos de Executivo(a) Comercial - 6hrs) 👶 Auxílio Creche (para crianças até 5 anos e 11 meses) 💙 Auxílio Filho com Deficiência 🛡️ Seguro de Vida ⛽Auxílio combustível ou auxílio deslocamento * 🏠 Auxílio home office * (apenas para contratos Híbridos ou Remotos) 🎁 Kit Acolhimento para novos pais 🏢 Convênio SESC* 📚 Benefício Educação - Plataforma interna de autodesenvolvimento (Studa e Biblioteca Stone) 🧠 Acolhe360º - Apoio emocional (gratuito) 💆 Quick Massage e Ambulatório* Opcionais: Wellhub - TotalPass - Pet Club - Flash - Férias&Co - VT - Allya - Parcerias educacionais * Além das vagas afirmativas, todas as vagas Stone também são destinadas a pessoas com deficiência.

Job title: Support Operations AnalystReporting to: Support LeadLocation: Remote (UK based)Are you curious, analytical, and eager to grow in the world of SaaS and AI?Aveni is an award-winning technology company. We use advanced AI to enable scalable efficiency for financial services companies, combining world-leading Natural Language Processing (NLP) and Large Language Model (LLM) expertise with deep financial services domain experience to drive enterprise-wide productivity. Aveni harnesses the power of voice to drive unprecedented efficiency and oversight. We’re using the latest in AI to automate and innovate, empowering businesses to achieve exceptional productivity and compliance outcomes.We’re looking for a Support Operations Analyst to help us scale how customer support works through AI, automation, knowledge and strong operational processes. A core part of the role will be owning and improving our AI support experience: increasing the proportion of customer requests resolved through AI and self-service, continuously improving the content and workflows that power it, and using conversation data to identify new opportunities for automation. You’ll stay close to customers by providing second-line support when needed, while also improving our knowledge, incident and problem management practices.About the RoleAs a Support Operations Analyst, your primary focus will be making Support more scalable, proactive and effective. You’ll take day-to-day ownership of optimising our AI support agent, Intercom Fin, using performance data and conversation reviews to improve involvement, resolution and deflection. You’ll author and test AI content, tune workflows and routing, identify knowledge and automation gaps, and implement improvements that allow more customers to get the right answer without needing a human response. Alongside this, you’ll own key parts of our customer-facing knowledge and Support operations, help ensure we’re ready for product launches, coordinate customer-impacting incidents and recurring product issues, and provide second-line customer support where human investigation is required.What You’ll Be DoingSecond-line Customer Support – Provide hands-on support for customer requests that require human investigation or cannot be resolved through AI or self-service. Troubleshoot issues, communicate clearly with customers and use these conversations to identify opportunities to improve Fin, documentation or product experience.Incident & Problem Management – Act as a Support point of contact during customer-impacting incidents: triage and escalate high-priority issues, coordinate with Engineering, maintain clear stakeholder and customer communications, and contribute recommendations that improve the process. For lower-impact bugs and recurring problems, work with Product and Engineering to maintain visibility and help ensure a healthy level of customer-impacting issues is picked up through sprint planning.Technical Investigation – Diagnose and troubleshoot technical issues, gather the right evidence and work confidently with Product and Engineering when deeper investigation is required.Product Knowledge – Develop a strong understanding of Aveni’s products to support users effectively and confidently.Launch & Cross-functional Collaboration – Work with Product, Marketing, Training & Enablement and Engineering to ensure Help Centre and Intercom content is accurate, and that customer documentation and Support readiness are in place for new features and product launches.AI Support Optimisation – Take day-to-day ownership of optimising our AI customer support experience. At Aveni we use Intercom Fin, but experience with Zendesk AI or similar platforms is equally relevant. Author, test and continuously improve the content and instructions that power Fin; tune workflows, routing and hand-off paths; review customer conversations to identify new deflection and automation opportunities; and implement improvements that allow more requests to be resolved before reaching the Support team. Own regular reporting on AI involvement, resolution and deflection rates, using the data to identify trends, prioritise experiments and demonstrate the impact of changes.Knowledge Management – Maintain and improve Help Centre content, FAQs and internal Support guidance, ensuring AI and human agents have accurate, useful knowledge to work from. Identify documentation gaps through conversation reviews, support trends and AI performance, and work with Product, Marketing and Training & Enablement to close them.What We’re Looking ForA strong interest in technology, SaaS, and AI.Solid problem-solving skills with a proactive, solutions-focused mindset.Clear and confident communication skills, with the ability to explain technical concepts in simple terms.Experience in a customer-facing or technical support role, ideally within B2B SaaS, with confidence owning customer issues from first contact through to resolution or escalation.Hands-on experience optimising AI customer support platforms such as Intercom Fin, Zendesk AI or similar. We’re looking for evidence that you have actively improved how an AI agent performs — for example by authoring and testing content, tuning workflows or routing, reviewing conversations for deflection opportunities, and using involvement, resolution or deflection reporting to drive measurable improvements. Direct Fin experience isn't essential; the track record matters more than the platform.Experience maintaining customer-facing knowledge bases or Help Centres and turning support trends into clear, useful documentation.A collaborative team player who is comfortable working both remotely and independently.Nice to HavePrevious experience in a B2B SaaS or fintech environment, particularly supporting complex or regulated customers.Experience designing or running experiments to improve AI agents, automation or self-service journeys in a customer support environment.Experience using support and AI metrics such as SLA, CSAT, involvement, resolution and escalation trends to identify and prioritise improvements.Experience with incident and problem management practices, including escalation, stakeholder communication, root cause analysis and continuous improvement.Experience working with Product and Engineering during high-priority incidents and managing lower-impact bugs through a backlog or sprint-based development process.BenefitsWhat We OfferA collaborative and innovative work environment with career growth opportunities34 days holiday plus your birthday off (inclusive of bank holidays)Share options – we believe in shared successSkills development – continuous learning is at our core, expect the development to be front and centre of everything you doRemote and flexible working – remote, co-working spaces, or a mix of bothLife insurance, income protection and private health careFreebies and discounts at a range of retailersEmotional wellbeing (Employee assistance programme provides access to 24/7 employee counselling and emotional support)Cycle to work schemePension scheme (employer contribution matched up to 5%)Join Us in Making a DifferenceAt Aveni, we believe that diversity drives innovation. We're committed to building a team that reflects the diverse communities we serve and creating an inclusive workplace where everyone feels valued and empowered to contribute their best work. If you're passionate about leveraging technology to drive positive change and want to be part of a team that's shaping the future of financial services, we'd love to hear from you. We know that some people are likely to only apply where they meet 100% of requirements, but we’d like to hear from you anyway.Apply now to join us on our mission to transform the financial services industry through AI.Find more English Speaking Jobs in United Kingdom on Arbeitnow

Candidate-se rapidamente pelo email: vaga-330579@vagas.abler.inNível: AuxiliarEscolaridade: Ensino médio - CompletoTipo de contrato: CLTJornada de trabalho: Horário:Segunda a Sexta10:00 ás 18:12Responsabilidades Da PosiçãoAtendente de SAC responsável por atender clientes via telefone, chat e e‑mail, resolvendo dúvidas e reclamações com empatia e eficiência.Principais ResponsabilidadesEmitir guias de exames não auditáveis conforme procedimentos da empresa.Prestar atendimento ao prestador de serviços credenciado, esclarecendo dúvidas e fornecendo informações necessárias para a realização dos exames.Gerenciar solicitações e informações enviadas pelo SAC (Solicitações, Informações e Reclamações), oferecendo soluções rápidas e eficientes.Registrar e acompanhar as solicitações de prestadores e clientes, garantindo o devido andamento e feedback.Manter atualizado o sistema de gestão com informações sobre as guias emitidas e demandas atendidas.Atuar como intermediador(a) entre a empresa e os prestadores credenciados, solucionando questões operacionais e de atendimento.Requisitos Obrigatórios Para a PosiçãoExperiência em atendimento ao cliente – Mínimo de 6 meses em SAC ou call centerConhecimento básico de informática – Uso de planilhas e sistemasBoa postura e ética profissional – Respeito ao cliente e confidencialidade 🤝Sobre a EmpresaNossa Saúde: Há 35 anos inspiramos o amor pela vida! 🌻 ♿ Todas as vagas são também para PcDs. Show more Show less

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we're unlocking new possibilities as one global team.About the Team World-class customer service is one of the cornerstones. We're about delivering exceptional customer experiences and are looking for someone who understands the power of outstanding support. Someone who thrives on leading an engineering team to excellence and who believes in the importance of effective communication. Imagine being at the helm of a team dedicated to ensuring every customer interaction is a delight. As an Engineering Manager in this team, you'll have the opportunity to lead a diverse team of engineers who are passionate about building top-notch support products and tools. With your guidance, they'll be empowered to tackle challenges head-on and build a high-load real-time system, crucial to continue supporting the growth of our business.Location: London, UK. This is a hybrid role, with 3 days a week in the office. About the Role You'll be the driving force behind our support operations, leading a cross-functional team across backend, web, and mobile development. Fostering their growth, and ensuring they have the support they need to thrive. Your days will be filled with collaboration, mentorship, and strategic planning as you lead your team through the weekly cycle, create personal development plans, and conduct regular one-on-ones. But it's not just about leading a team; it's about making an impact. You'll be instrumental in shaping the future of our customer support, working closely with our Product Lead to develop new innovative solutions. And with over 25+ million monthly users counting on us, your contributions will directly impact the experiences of millions around the world.Get to know our Engineering team — what drives us, how we work, and what you can expect. What You'll Need to Thrive To thrive in our team, you'll need solid leadership experience collaborating strongly with product teams and business stakeholders. Being flexible and comfortable working with various languages and technologies depending on the task is a big plus. Previous hands-on software development experience in backend is definitely needed. You happen to be a big adept of modern AI tools and stay close to the code. We appreciate candidates who have worked closely with product teams and senior team members, and who can handle stakeholder relationships on the business side. Experience with rollouts and fast-paced production environments is essential. Additionally, having expertise in Kubernetes and AWS would be valuable, as we rely on these technologies for our projects. Why Join Us? At Deliveroo, you'll do work that matters—solving real-world problems in a three-sided marketplace that's constantly evolving. We're food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. 💰 Share in the success you help create Competitive salary and equity options, so you're rewarded for the impact you make.Diversity, Equity and InclusionAt Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We're committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you'll have the opportunity to let us know once you've submitted your application. We'll share details on how to request support so we can ensure you have a fair and equitable experience. If you're excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we'd love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.Find more English Speaking Jobs in United Kingdom on Arbeitnow

Do you enjoy building a support practice as much as running one? Have you managed a team through change while still being hands-on enough to jump into an executive-level escalation yourself? Do you see AI as the single biggest lever for cutting repeat-ticket volume, and have you actually shipped something that proves it? Are you looking for a values-led company that cares about its employees' growth?The impact you will have: As Technical Customer Support Lead based out of our London office, you'll run the TCS team day to day. That means setting the AI automation roadmap and personally driving at least one automation project from idea to production, building the career framework the team is levelled against, and owning the feedback loop back into Engineering on anything that touches support. You'll be the person executives and customers turn to when something P1 or exec-visible needs managing, and the main link between TCS and Engineering on product direction.We know Diversity and inclusion are much deeper than just hiring, but it's important for us to mention it here. We welcome and embrace individuals of all backgrounds and identities at Elliptic, and this is an ongoing priority for us. We know incredible people don't all think in the same way. We want to be challenged every day. We are committed to diversity, equity, and inclusion at Elliptic. We welcome individuals of all backgrounds and viewpoints — diverse thinking drives our innovation. We aim to create a psychologically safe environment where everyone can bring their whole self to work. We are committed to creating a diverse, inclusive, and equitable workplace, so we welcome applications from everyone, even if you do not think you meet all the requirements for our roles. We foster an environment of psychological safety, where everyone feels comfortable bringing their whole self to work.What you will do daily:Run the team day to day: queue health, SLAs, and the follow-the-sun coverage model across four hubs.Own executive-level and major-incident escalations, managing customer communication while Engineering fixes the underlying issue.Review product requirements for anything that touches support, and flag deployments that could affect customers before they ship.Own the AI automation roadmap, career frameworks and SOPs for the team.Hire and grow the team, mentor and coach team members on both technical troubleshooting and their career growth, and own the knowledge base as a durable asset rather than a side project.Work with the team to turn recurring incident types into self-service using AI and other tooling, and keep an eye on whether people actually use it.Advocate for customer needs at the leadership table, turning what you're seeing in escalations into specific asks for the product roadmap.Step in personally on the toughest API escalations when a customer's web or mobile build needs senior technical guidance.What you will achieve in the first 6 months:Have a documented, working escalation and RACI model the team is actually using, not just a page nobody opens.Run at least one executive-level incident end to end, from first contact through customer communication to resolution.Ship and measure at least one AI-driven automation project that visibly cuts routine incident volume, agreed and prioritised with the team.You will be a great fit here if you:Have led a technical support or customer-facing engineering team through real growth, not just steady state.Are as comfortable in an executive incident call as you are reviewing a PRD.Build process because it removes friction for your team, not because process is the point.Care about AI, and have a clear point of view on how advanced systems should be built responsibly.Stay technically sharp yourself: seek out the hardest escalations instead of only managing from a distance.Use AI coding assistants like Copilot, Cursor, or Claude critically and effectively as part of your day-to-day workflow, not just as a novelty.Firmly believe diverse and empowered teams make us stronger as individuals, as a team, and as a business.Our ideal candidate has:5+ years in technical support, technical account management, or engineering, with 2+ years directly managing people.A track record of building or scaling a support function, ideally in a regulated or high-stakes environment.Demonstrated ability to mentor and coach team members, not just manage their output.Comfort reading PRDs and giving product feedback that engineers actually act on.Experience with the same technical surface the team works in daily: APIs, Datadog/Kibana, SQL, and workflow automation tooling.Experience with AI/ML or enterprise B2B SaaS, including having led or closely supported an automation project from pilot to production.Enough practical fluency in prompt design, structured outputs, and LLM evaluation to sponsor the team's AI work and judge when it's ready to ship — you don't need to have built the eval harness yourself, but you should know what a credible one looks like.Familiarity with observability tooling, automation frameworks, and CI/CD pipelines, enough to have an informed view on what the team should build versus buy.Genuine interest in crypto and blockchain, and in the compliance landscape it operates in.Job Benefits> How we work:Hybrid working and the option to work from almost anywhere for up to 90 days per year£500 Remote working budget to set up your home office space> Learning & Development:$1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development> Vacation/ Leave:Holidays: 25 days of annual leave + bank holidaysAn extra day for your birthdayEnhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave and leave.> Benefits:Private Health Insurance - we use Bupa!Full access to Spill Mental Health SupportLife Assurance: we hope you will never need this - but our cover is for 4 times your salary to your beneficiariesCycle to Work SchemeFind Jobs in United Kingdom on Arbeitnow

Quer fazer parte de um time que cria oportunidades e potencializa a evolução? Como alcançamos tudo isso? Através de um ecossistema de mais de 12 mil pessoas inconformadas que, juntas, oferecem soluções, produtos e educam o mercado. Atuamos como uma Única TOTVS, integrando diferentes soluções e expertises para educar o mercado e simplificar o mundo dos negócios. Para nós, a evolução é constante e acontece de gente para gente: usamos nossa inquietude para antecipar tendências e transformar o crescimento real da tecnologia. Nosso jeito de ser: 🤖IH + IA (Inteligência Humana + Inteligência Artificial): Acreditamos que a tecnologia potencializa, mas as pessoas direcionam. Aqui, a IA nos dá escala e eficiência, enquanto a nossa Inteligência Humana traz a estratégia, o contexto e o cuidado. É essa combinação que nos permite criar soluções inovadoras com um propósito real. 🚀Protagonismo e Evolução: Somos movidos pelo aprendizado contínuo e pela coragem de assumir o comando da própria carreira. Aqui, incentivamos a inquietude e oferecemos o ambiente fértil para quem quer crescer, criar e se transformar. Resultado Responsável: Valorizamos a liberdade para agir e a responsabilidade com o todo. Aqui, você tem voz para desafiar o status quo e autonomia para buscar resultados que gerem valor real para nossos clientes e para a sociedade. 🧘🏼‍♀️ Bem-Estar Integral : Cuidamos de quem faz a evolução acontecer. Buscamos o bem-estar integral de cada pessoa colaboradora, por meio de ações e benefícios que viabilizam recursos de autocuidado através de 5 pilares: Emocional, Financeiro, Físico, Ocupacional e Social. 🫂 Pluralidade e Pertencimento : A diversidade é o que nos torna potentes. Promovemos a inclusão e o pertencimento de forma ativa, garantindo que a TOTVS seja um lugar onde você pode ser quem você é. Nossa expertise é humana e viva: acolhemos as diferenças para empoderar negócios dentro e fora da empresa. Conheça nossos grupos abaixo: ♿ Valorizamos a diversidade em nosso time, e desde 2017 nosso coletivo RDSum lidera ações afirmativas para inclusão, acolhimento e equidade de pessoas com deficiência na RD. ✊🏾 Valorizamos a inclusão racial e apoiamos iniciativas de enfrentamento ao racismo estrutural. Desde 2017, nosso coletivo Preto no Preto lidera ações afirmativas antirracistas de conscientização e equidade racial! 👩🏽‍💻Valorizamos e apoiamos a profissional mulher e mãe: somos uma das melhores empresas do país para mulheres trabalharem (ranking GPTW) e temos os grupos SER e Tech Ladies destinados ao empoderamento feminino. 🔒Alerta de segurança Nossas oportunidades de emprego são divulgadas exclusivamente em nosso Trabalhe Conosco e espelhadas somente em nossas páginas oficiais da TOTVS no LinkedIn , Glassdoor e Indeed . A participação em nossos processos seletivos é 100% gratuita e nossas comunicações são enviadas apenas pelos domínios @rdstation.com, @totvs.com.br ou @carreiras.totvs.com.br. Não solicitamos nenhum tipo de pagamento ou compra de cursos para sua participação. Caso você tenha recebido qualquer contato suspeito, reporte para nossa equipe. Na RD Station do portfólio TOTVS, nós acreditamos que o sucesso dos nossos clientes começam com a força das pessoas que constroem nossas soluções. O ecossistema de tecnologia não para de crescer, e queremos nos conectar desde já com quem tem paixão por engenharia de software de ponta. Sobre este Banco de Talentos Transparência em primeiro lugar: Esta não é uma vaga para contratação imediata, mas sim uma porta de entrada estratégica para o nosso universo de pessoas inconformadas. Queremos ter por perto talentos qualificados em Ruby para quando surgirem novas oportunidades de Desenvolvedor Pleno . Ao participar, você realiza as etapas técnicas e culturais agora. Quando houver a aprovação, passa a integrar o nosso Banco de Talentos qualificado . Quando a oportunidade certa abrir, entramos em contato direto com você para a proposta final, sem que você precise refazer o processo seletivo do zero. Suas principais entregas: Construir e evoluir sistemas backend em produção, com foco em qualidade, segurança e escalabilidade; Participar de refinamentos, discussões técnicas e discovery, propondo soluções simples e apontando riscos; Cuidar do que vai para o ar: monitorar erros, corrigir bugs e manter a saúde das aplicações, incluindo jobs assíncronos e filas; Trabalhar junto com PMs, designers e outros engenheiros(as), com autonomia crescente; Entregar com previsibilidade, surpreendendo pela qualidade. Perfil que buscamos: Experiência comprovada com desenvolvimento e sustentação de sistemas backend em produção; Prática com Ruby e Ruby on Rails, seguindo boas práticas e convenções; Conhecimento de APIs RESTful, modelagem de dados relacionais (ex.: PostgreSQL) e integração entre serviços; Familiaridade com processamento assíncrono (ex.: Sidekiq); Domínio de práticas de engenharia: SOLID, design patterns, code review, testes automatizados, refatoração e Git; Vivência com times ágeis. Será considerado um diferencial: Mensageria e arquitetura orientada a eventos (Pub/Sub, Kafka, RabbitMQ); Docker, Kubernetes e pipelines de CI/CD; Padrões de resiliência e ferramentas de observabilidade (Datadog, Rollbar ou similares). Etapas do processo seletivo: Aplicação - Envio da inscrição; Mindsight – Teste de estilo de trabalho; Talent Acquisition - Entrevista por competência com o time de recrutamento; Desafio Técnico – Teste de avaliação de habilidades técnicas; Entrevista Técnica - Entrevista técnica para discussão de requisitos da vaga; Entrevista Final - Conversa final com a gerência para alinhamento; BP Interview - Momento com a Business Partner para falar sobre cultura e valores; Offer - Fase de conclusão do processo seletivo, com a apresentação da proposta de trabalho. Obs: Podem ter etapas complementares e/ou alterações, de acordo com a necessidade do processo. 🔒 Nos comprometemos com a segurança dos seus dados! Em nosso Aviso de Privacidade , descrevemos quais dados coletamos, como são consumidos e armazenados, em conformidade com a LGPD. Se você é uma pessoa movida por desafios, criatividade e impacto genuíno, avance conosco nessa jornada de evolução! Faça parte do nosso time! 🔒Alerta de segurança Nossas oportunidades de emprego são divulgadas exclusivamente em nosso Trabalhe Conosco e espelhadas somente em nossas páginas oficiais da TOTVS no LinkedIn , Glassdoor e Indeed . A participação em nossos processos seletivos é 100% gratuita e nossas comunicações são enviadas apenas pelos domínios @rdstation.com, @totvs.com.br ou @carreiras.totvs.com.br. Não solicitamos nenhum tipo de pagamento ou compra de cursos para sua participação. Caso você tenha recebido qualquer contato suspeito, reporte para nossa equipe.

Analista de Sucesso do Cliente Sênior

No Grupo Stefanini, acreditamos no poder da colaboração. Co-criamos soluções inovadoras em parceria com nossos clientes, combinando tecnologia de ponta, inteligência artificial e a criatividade humana. Estamos na vanguarda da resolução de problemas de negócios, proporcionando impacto real em escala global.Ao se juntar à Stefanini, você se torna parte de uma jornada global de transformação. Estamos empenhados em criar impacto positivo não apenas nos negócios, mas também na vida de nossos colaboradores. Se você procura uma oportunidade de crescimento profissional em uma empresa que valoriza inovação, respeito, autonomia e parceria, você encontra aqui!Junte-se a nós e seja parte da mudança! Vivência sólida em liderança e desenvolvimento de equipes técnicas de infraestrutura; Conhecimento avançado em Windows Server (2016 a 2025), Active Directory, DNS, DHCP, GPO, PKI e Entra ID; Conhecimento com virtualização e hiperconvergência, incluindo VMware vSphere, Hyper-V ou Nutanix; Conhecimento em clusters, alta disponibilidade e infraestrutura de servidores (Dell, HPE ou Lenovo). Experiência com patching, hardening, WSUS, MECM/SCCM, Intune e automação com PowerShell. Conhecimento em monitoração e workloads Windows em ambientes Cloud, especialmente Azure. Conhecimento em precificação, dimensionamento técnico e construção de propostas, considerando esforço, senioridade e composição de equipes. Conhecimento ou atuação prática com Inteligência Artificial aplicada às operações de infraestrutura, incluindo automações, análise de logs, correlação de eventos e troubleshooting assistido por IA. Ensino Superior Completo nos cursos de Tecnologia; Conhecimento em ITIL. Familiaridade com metodologias ágeis. Vivência com acompanhamento de indicadores e gestão de equipes. Inglês fluente ou espanhol fluente. Informações adicionais🍛 Vale-alimentação ou vale-refeição;👨🏼‍🎓 Desconto em cursos, universidades e instituições de idiomas;📚 Academia Stefanini — plataforma com cursos on-line, gratuitos, atualizados e com certificado;🗣 Mentoring;💉 Clube de vantagens para consultas e exames;🏥 Assistência médica;🦷 Assistência odontológica;💰 Clube de vantagens e descontos nos melhores estabelecimentos;🛫 Clube de viagens;🐶 Convênio para pets.Originally posted on Himalayas

Seguindo o princípio de que “tudo que merece ser feito, merece ser bem-feito”, desde 1976 a Engeform atua em diferentes segmentos, desenvolvendo projetos e negócios que geram valor para a sociedade.Está procurando seu primeiro emprego e quer aprender como funciona o dia a dia de uma grande empresa? Essa vaga pode ser para você!Estamos buscando um(a) Aprendiz de Saúde Ocupacional para ajudar nas atividades de uma área que cuida da saúde e do bem-estar das pessoas no ambiente de trabalho.Você terá a oportunidade de conhecer diferentes áreas da empresa e desenvolver habilidades importantes para a sua carreira, como organização, comunicação, responsabilidade e trabalho em equipe.Responsabilidades e atribuiçõesNo dia a dia, você irá:Atualizar informações e controles nos sistemas da empresa;Apoiar a organização das campanhas de saúde ocupacional;Auxiliar no controle e na organização dos documentos da área;Enviar às obras informações sobre os exames periódicos;Organizar, arquivar e digitalizar prontuários, relatórios e outros documentos;Apoiar a equipe nas atividades administrativas e no direcionamento das demandas da área.Requisitos e qualificaçõesO que buscamos:Ensino Médio cursando ou concluído;Conhecimento básico do Pacote Office, principalmente Word e Excel;Boa comunicação oral e escrita;Organização, atenção aos detalhes e responsabilidade;Vontade de aprender e se desenvolver profissionalmente.Será um diferencial:Estar cursando o Ensino Superior;Já ter alguma experiência profissional, inclusive como aprendiz ou estagiário(a).Informações adicionaisO que a Engeform oferece:Na Engeform, acreditamos que, para fazer tudo que merece ser feito bem-feito, precisamos também cuidar e desenvolver quem está com a gente. Por isso, oferecemos um pacote que une saúde, aprendizado e qualidade de vida.Bem-estar e qualidade de vida: iFood Flexível: VR/VA; TotalPass; Programa Saúde em Foco; Dia da fruta; Massagem e ginástica laboral no escritório; Beleza Benefício; Day off no aniversário. Crescimento e desenvolvimento: Academia Engeform: programa interno de educação corporativa voltado ao desenvolvimento contínuo do time, com trilhas específicas para os(as) colaboradores (as). Show more Show less

Du machst aus unserem Support ein Team, das Kund:innen hält und gewinntBei eRecht24 melden sich jeden Tag Website-Betreiber, Online-Shops und Agenturen: per Ticket, per Telefon, mit Fragen zu Tarifen, Rechnungen und Rechtstexten. Hinter vielen dieser Anfragen steckt mehr als ein Supportfall: ein Upgrade, das hilft, eine Kündigung, die sich abwenden lässt, eine Agentur, die zwanzig Kundenprojekte im kleinsten Tarif verwaltet.Wir suchen eine erfahrene Person, die unser Customer-Support-Team führt, den Betrieb stabil und messbar macht und daraus Schritt für Schritt eine Kundenberatung mit Vertriebsblick aufbaut. Du führst, du planst, und du bist selbst am Telefon.Wer wir sind und wo wir steheneRecht24 ist Deutschlands größte Plattform für Rechtssicherheit im Web: Impressum Generator, Datenschutz Generator, Website Scanner und viele weitere Tools, kostenlos im Freemium-Bereich und vollumfänglich in eRecht24 PREMIUM (Basic, Business, Enterprise).Die Firma ist in wenigen Jahren stark gewachsen und professionalisiert sich gerade: neue Rollen in Marketing, Product und Data, ein Data Warehouse, klarere Prozesse. Im Support sind die Werkzeuge da, ein modernes Ticketsystem und eine voll funktionsfähige Telefonanlage. Der Support betreut inzwischen die gesamte Unternehmensgruppe. Was fehlt, ist eine Führung, die daraus ein belastbares System macht.Deine AufgabenTeam führen und Betrieb steuernDu führst das Customer-Support-Team fachlich und disziplinarisch, arbeitest Mitarbeitende ein und entwickelst sie weiter.Du planst Einsätze, Urlaube und Vertretungen und sorgst dafür, dass wir erreichbar sind und Anfragen zeitnah bearbeitet werden.Du analysierst Kontaktvolumen, Bearbeitungszeiten und Kapazität, erkennst Engpässe früh und begründest, wann wir mehr Leute brauchen.Qualität, Prozesse und SystemeDu etablierst Service-, Qualitäts- und Dokumentationsstandards, Gesprächsleitfäden und Kennzahlen.Du bewertest unsere Support- und Telefoniesysteme, empfiehlst Verbesserungen und steuerst freigegebene Systemwechsel samt Migration.Kundenberatung und Sales aufbauenDu baust die telefonische Beratung aus: Inbound und Outbound, Produkt- und Tarifberatung, Unterstützung bei Tarifwechseln, Upselling, das wirklich zum Bedarf passt.Kund:innen zurückgewinnen: Du holst gekündigte und inaktive Kund:innen zurück, verstehst, warum sie gegangen sind, und entwickelst mit dem Marketing die passenden Angebote.Du bindest Kund:innen und beugst Kündigungen vor, gerade bei Business- und Enterprise-Kund:innen und Agenturen.Du spielst Kundenwissen zurück: Wer sind unsere besten Kund:innen, was brauchen sie, woran scheitern sie? Gemeinsam mit Marketing und Product schärfst du so unser Bild der idealen Kund:innen.So verteilt sich deine Zeit: rund 40 % operativ im Kundenkontakt, davon ein guter Teil am Telefon, 30 % Führung und Kapazitätssteuerung, 30 % Prozesse, Telefonie und Systeme. In der Einarbeitung ist der operative Anteil höher.Deine ersten MonateMonat 1 bis 3: Produkt, Tarife und Kundenanliegen kennenlernen, das Team übernehmen, Erreichbarkeit stabilisieren, Kapazitäten und Engpässe analysieren.Monat 3 bis 6: Qualitätsstandards und Kennzahlen etablieren, Telefonberatung strukturiert aufbauen, Systeme bewerten, Personal- und Prozessbedarf ableiten.Danach: Beratung und Sales weiterentwickeln, Reporting aufbauen, Prozesse standardisieren und skalierbar machen.Was du mitbringen solltestMehrjährige Erfahrung im Customer Support, Customer Success, Inside Sales oder Contact Center, idealerweise bei einem SaaS- oder Abo-AnbieterErfahrung als Führungskraft eines Support-, Service- oder Inside-Sales-Teams, inklusive Einsatz- und KapazitätsplanungDu hast Inbound- und Outbound-Telefonie selbst gemacht und aufgebaut und telefonierst gern: erst zuhören, dann beratenDu erkennst Kaufsignale und Einwände und gehst mit beiden souverän um, ohne Rabatt als ersten ReflexSicher mit Ticket- und Telefoniesystemen; idealerweise hast du schon einmal ein System ausgewählt, eingeführt oder migriertDu arbeitest mit Kennzahlen und kannst Personalbedarf nachvollziehbar begründenStrukturiert, verlässlich, entscheidungsfreudig im TagesgeschäftDeutsch auf C2-Niveau, in Wort und Schrift. Du berätst unsere Kund:innen am Telefon auf DeutschPlus: Erfahrung im Aufbau eines Service- oder Beratungsbereichs, mit Retention und Rückgewinnung, mit Agenturen als Kund:innen, Nähe zu Website-Recht oder DatenschutzEin bestimmter Abschluss ist nicht nötig. Entscheidend sind Führungserfahrung, Aufbaukompetenz und die Lust, selbst mit anzupacken.Warum sich die Rolle lohntEchter Gestaltungsspielraum: Du entscheidest selbst über Einsatzplanung, Prioritäten, Standards, Leitfäden und Einarbeitung.Werkzeuge sind da: Ticketsystem, Telefonanlage, Data Warehouse. Du musst nicht bei null anfangen, sondern daraus ein System bauen.Sichtbarer Impact: Jede gerettete Kündigung, jedes passende Upgrade ist messbar und wird gesehen.Kurze Wege: Du berichtest direkt an die Marketing-Leitung und arbeitest eng mit Marketing, Product und IT.RahmenbedingungenVollzeitHybrid in Berlin, mindestens drei Präsenztage pro Woche vor OrtOperative Mitarbeit während unserer Supportzeiten von 9 bis 16 UhrFachliche und disziplinarische FührungsverantwortungKlingt nach dir?Dann lass uns sprechen: 15 Minuten Kennenlernen, ein einstündiges Fachgespräch, dann Team und ein kurzes Rollenspiel aus unserem Alltag.Ein Anschreiben brauchen wir nicht. Beantworte uns stattdessen in der Bewerbung kurz drei Fragen:Welches Team hast du zuletzt geführt (Größe, Aufgabe), und was hast du dort als Erstes verändert?Welche Kundin oder welchen Kunden hast du zuletzt zurückgeholt oder von der Kündigung abgehalten, und wie?Wie viel Zeit verbringst du heute selbst am Telefon mit Kund:innen?Find more English Speaking Jobs in Germany on Arbeitnow

Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeObjetivo do cargo: Atender clientes com agilidade e cordialidade, apoiando o processamento de solicitações e contribuindo para uma experiência positiva ao longo da jornada de atendimento.Principais responsabilidades: Receber e responder a dúvidas e solicitações por telefone, e-mail ou outros canais; registrar interações e manter dados atualizados nos sistemas; acompanhar pedidos e casos até a resolução; encaminhar questões que exijam suporte de outras áreas; cumprir procedimentos e prazos de atendimento; identificar oportunidades para melhorar a experiência do cliente.Requisitos: Ensino médio completo; boa comunicação oral e escrita; organização, atenção aos detalhes e foco no cliente; familiaridade com ferramentas digitais e sistemas de atendimento. Experiência prévia em atendimento ao cliente é desejável.Education Bachelor's degree or equivalent and relevant formal academic / vocational qualificationExperience Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0to 2 years). Some countries (e.g., Mexico) may require a health care professional degree or Medical information experience. In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.Knowledge, Skills and Abilities: Excellent verbal and written communication skills Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required Proficient computer and keyboarding skills Good interpersonal skills Ability to work independently as well as part of a team. Ability to interpret client provided complex medical and technical information Organizational and time management skills Ability to maintain a positive and professional demeanor in challenging circumstancesWorking EnvironmentThermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirementsfor this role: Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner. Able to work upright and stationary for typical working hours. Ability to use and learn standard office equipment and technology with proficiency. Able to perform successfully under pressure while prioritizing and handling multiple projects or activities. Show more Show less

Headquarters: Remote; Serbia About WoltAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.⭐ Join Wolt as an English-Speaking Support Associate ⭐We're on the lookout for full-time (40 hrs/week) Support Associates who speak English fluently to join our amazing Support team and be a part of our Shared Service Center, supporting multiple Wolt countries worldwide. What you’ll be doing:As a Support Associate at Wolt, your key responsibility is to ensure that our customers and partners enjoy a positive experience and receive the help they need within the expected timeframes. We’re looking for colleagues who value a stable and pleasant work environment just as much as continuous learning and skill development in delivering exceptional customer service in a fast-paced setting. Day-to-day in this role, you’ll: Handle customer, courier, and merchant inquiries through live chat, phone, and email support Resolve escalations, operational issues, and time-sensitive cases quickly and professionally Support multiple Wolt markets, countries, user types, and ticket flows depending on business and queue needs Maintain a high-quality customer experience by using empathy, clear communication, and Wolt’s tone of voice Follow internal processes, company policies, playbooks, refund policies, escalation paths, and operational guidelines Use multiple tools at the same time, including support platforms, communication channels, knowledge bases, and operational tools Stay up to date with new processes, market changes, training materials, and internal updates Your profile: Excellent communication skills and plenty of patience Persistence, kindness, and empathy help you find the best solution for everyone involved Great attention to detail and strong focus You’re not intimidated by complex tasks that require quick thinking and good organization You handle stressful situations, you multitask, and you can handle multiple incoming interactions with ease Making fast decisions in challenging moments is one of your strengths You understand the importance of great customer experience You’re fluent in both Serbian and English (C1) You have at least a high school diploma You are willing to work in shifts, and on weekends, holidays, we operate 24/7 You’re comfortable with new apps and systems, and adapt quickly to changes Any previous work experience is welcome, especially in a similar role - but it’s not a requirement! We’ll teach you everything you need to know. What’s in it for you: Fully remote work Starting salary: 105000 RSD gross + 50% extra pay for weekends, 110% holidays, and 26% night hours (22-06 hours) 5-day work week 60 minutes of paid break time - You will receive the legally required 30-minute paid break, plus an additional 30 minutes of paid break provided by us as an employee benefit At least 25 days of paid vacation, with a possibility for additional paid days off Private Health Insurance 15% cashback on your Wolt orders Access to the FitPass program 2-week structured onboarding program Structured mentoring from our Team Leads Training sessions, workshops, and learning opportunities to enhance your skills A clear career development path, your growth as a Support Associate is our priority! With our support, you’ll have opportunities to grow and build your career within the company Wolt-wide training programs Employee Assistance Program for you and your immediate family A friendly, tolerant, and inclusive work environment All necessary equipment for your work (laptop, monitor, headset) ⏱️ Working hours:Wolt Customer Support operates 7 days a week, 365 days a year, 24/7.You’ll be working in 8-hour morning, afternoon shifts or night shifts, including weekends and holidays, depending on business and organizational needs. Technical requirements: A strong and reliable internet connection and a suitable remote working environment without distractions This is a fully remote position, but all work must be performed from Serbia only Candidates must also be available to fully participate in the training and onboarding process Next steps:What to expect from onboarding:Your onboarding starts through our e-learning platform, and during your first week, you’ll work closely with a trainer. Training lasts 2 weeks, and during this period, you’ll always have someone to guide you through your shifts. After that, you’ll be supported by your Team Lead, who also acts as your mentor.We review applications continuously, so don’t wait! Apply as soon as possible, and we’ll get back to you shortly.Our Commitment to Diversity and InclusionWe’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .To apply: https://weworkremotely.com/remote-jobs/wolt-english-english-speaking-support-associate-full-time-remoteApply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/english-speaking-support-associate-full-time-remote-wolt-english

About BJAKThe original mission of BJAK is that we believe people deserve smarter ways to plan, save and grow their money. This is the origin of our name.Started in 2019, we built the first mobile-first, insurance platform, enabling insurance to be accessible online by millions in the region. Today, it's the leading insurance platform in Southeast Asia.Today, we are expanding ways to help people in the region, including spending, saving, investing, exchanging, travelling, and more. Our mission is help people get more from their money every day.We have teams working around the world, with over 20 nationalities from our offices and remotely, who truly enjoys their work. We are looking for the most talented and driven people we can find. We are looking for people who work for their passion, not counting hours. Who loves building great next-generation products, not status quo. Who cares about redefining how everyone around us can get the best financial applications, not for an exclusive few.If you're this person, we'd love to talk to you. The RoleThe Operations Strategy Lead – UK owns the operational backbone of BJAK's UK business. You'll make sure daily operations, internal systems, and customer-facing execution run smoothly, efficiently, and at a standard that supports scale.This is not a P&L role, and it's not a "manage from a distance" role either. You'll partner closely with the CEO to turn business objectives into strong execution on the ground, building systems, leading teams, and stepping in directly when execution breaks. What You'll OwnDefine and execute operational strategies that support growth and align with BJAK's objectives in the UK market.Run day-to-day operations across customer service, administrative operations, and internal workflows so execution stays frictionless.Hire, lead, and develop a high-performing operations and admin team with a strong culture of ownership and accountability.Own process improvement, finding bottlenecks, automating where possible, and implementing systems that cut cost and increase speed.Lead the customer support function and step in hands-on during high-stakes or escalated cases.Oversee company administration and internal operations, including office management, documentation, vendor coordination, and adherence to internal policies.What We're Looking ForStrong background in operations, execution, or internal business operations in tech, fintech, or fast-scaling environments.Proven experience leading operations and admin teams in high-expectation environments.Hands-on mindset with the ability to solve problems directly, not just delegate them.Strong organisational, execution, and problem-solving skills.Comfort operating in ambiguity and bringing structure to fast-moving situations.Ability to work cross-functionally and drive execution without formal authority.This Role Is Not ForPeople who want to direct operations from a distance instead of stepping in when things break.Candidates who need fully-built systems and processes handed to them.Those who need fixed scope and slow timelines.People who avoid escalations, messy cases, or hard conversations with vendors and staff.People who produce long updates without clear decisions or next actions.LocationThis role is based in the United Kingdom. This is a hybrid role. You are expected to work from our United Kingdom office at least 3 days per week.LanguageEnglish is our main working language across global teams. Strong English communication is required.Interview ProcessOur process is designed to move fast:Online assessment or practical taskRole-specific interviewCEO / final roundFor strong candidates, we aim to complete the process and make an offer within 1-2 weeks from the start of the interview process.Candidates who complete assessments quickly will be prioritized.Find more English Speaking Jobs in United Kingdom on Arbeitnow

Na CI&T , ajudamos grandes empresas a transformar o potencial da AI em impacto real nos negócios com AI Deployment, execução AI-native e tech-integrated business solutions. Com 30 anos de experiência em transformação tecnológica, aceleramos inovação com expertise em agentic SDLC, application modernization, Data & AI, martech e business strategy. Somos 8.000 CI&Ters em mais de 25 países, colaborando para construir soluções com impacto real. AI já faz parte da forma como trabalhamos, evoluímos e inovamos todos os dias. Importante: se você reside na Região Metropolitana de Campinas, sua presença nos escritórios da cidade será obrigatória, conforme a política de frequencia vigente. Sua Missão Atuar em uma squad especializada na construção, evolução e manutenção de arquiteturas de automação de testes. Sua missão é acelerar as entregas do produto criando suítes automatizadas robustas, escaláveis e integradas à esteira de CI/CD, garantindo alta cobertura em Web, Mobile e APIs. O que você vai fazer: Desenvolver, arquitetar e manter frameworks e frameworks-base de automação para Web, Mobile e APIs REST. Integrar e otimizar a execução de testes automatizados nas esteiras de CI/CD para feedback contínuo. Analisar cenários de teste complexos e transformá-los em código limpo, reaproveitável e de fácil manutenção. Atuar diretamente com os times de desenvolvimento e com o cliente para alinhar estratégias de automação, mocks e dados de teste. Monitorar, analisar e atuar sobre flaky tests (testes instáveis) e falhas nas execuções automatizadas. O que buscamos: Domínio em ao menos uma linguagem de programação utilizada em automação (preferencialmente Javascript). Experiência consolidada com frameworks de automação (Playwright e Selenium). Prática avançada em testes e automação de APIs REST (ex: RestAssured, Spring Cloud Contract, Cypress, Supertest). Conhecimento prático em estratégias de CI/CD (GitHub Actions, GitLab CI, Azure DevOps, Jenkins) e controle de versão (Git). Vivência em metodologias ágeis e capacidade de traduzir requisitos em estratégias de automação eficientes. Excelente comunicação para interface técnica direta com o cliente. Pensamento analítico e resolução de problemas: Capacidade de antecipar cenários complexos de negócio, casos de borda (edge cases) e comportamentos não óbvios da aplicação para cobri-los na automação. Maturidade em Ambientes Ágeis: Adaptabilidade para atuar em entregas dinâmicas, iterativas e com autonomia. Diferenciais: Conhecimento em estratégias de testes de contratos (Spring Cloud Contract ou Pact). Uso de containers (Docker) para execução de suítes de teste parametrizadas e isoladas. Experiência com testes automatizados de performance/carga (k6, JMeter).

Diretor (a) de Experiencia do Cliente

This position is remote within the EMEA region, with the flexibility to work from our Munich or Budapest office. Tulip brings modern technology and AI into manufacturing. Manufacturing accounts for almost 20% of the global economy and one in every seven workers on Earth, yet remains among the least digitized. More than a decade ago, we created the category to close that gap: AI-native software that puts cutting-edge tools directly in the hands of the people on the manufacturing front lines. Because we are human-centered and tech-obsessed, we are building a future of work where human ingenuity is amplified with the latest technology. In January 2026 we became one of Boston's few new AI unicorns, reaching a $1.3B valuation. We're growing double digits in revenue year over year. The world's best manufacturers run on Tulip - turning inventory 10x faster, releasing gene therapies in hours instead of weeks, and training master craftspeople to forge engagement rings 5x more rapidly. Headquartered in Somerville, MA with offices in Germany, Hungary, Singapore, Japan, and Israel, we've been consistently named a World Economic Forum Global Innovator, a Gartner leader, and one of Built In Boston's "Best Places to Work." We run the way we build: AI-forward, humanistic, and high ownership. We're looking for builders who are energized by complex problems, rapid cycles, and the unique opportunity to see their impact on a global scale. About You: You are customer focussed and and excited to partner with customers to identify and deliver measurable impact You communicate clearly and effectively across levels, with people from the shop floor to engineering managers to c-level executives You like to solve problems, working closely with colleagues from other departments You have worked for or supported a Life Sciences company and understand their regulatory requirements You have experience in life science development, operations and/or manufacturing environments You Google your way out of most problems, and understand that every customer sees the world a bit differently What skills do I need? BA/BS (MBA/Masters preferred) 5+ years of experience in Account Management, Customer Success, Product Management, Management Consulting or other client-facing roles in the Life Sciences industry Experience with change management in a GxP manufacturing and operations Experience creating and leading stakeholder & executive presentations, working with enterprise corporations and multicultural business environments Experience coordinating and leading actions among cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services) Bias for action and client impact Passion for continuous improvement and digital transformation Comfortable in a fast-paced, technology-driven business environment Ability to travel (estimated up to 15%) Key Responsibilities: Manage a portfolio of customer accounts by monitoring their adoption, utilization and overall health of their deployment Serve as internal customer champion Guide customers to use Tulip as a tool to improve their operations through digitization, including recommending new use cases, tracking and communicating ROI Act as a trusted partner to customers to ensure and manage contract renewals and support commercial expansion Coordinate across internal teams, from Customer Support, Professional Services, Product Management, and Sales Build and improve internal processes and content, as mechanisms to scale up and mature the Customer Success function Key Collaborators: Customers Professional Services Customer Support Sales Product Management Tulip's partners, who may also be supporting an account Working At Tulip We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered. We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include: Direct impact on product and culture Company equity Competitive benefits package including commuter benefits, learning and development stipend, team events, catered lunches 3 days a week Flexible work schedule and unlimited vacation policy An inclusive, dog-friendly office with diverse and inspiring colleagues We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.Find Jobs in Germany on Arbeitnow

Já imaginou fazer parte de uma empresa inovadora, que segue tendência mundial no setor de supermercados e conta com muitos talentos?✔Você gosta de trabalhar com o público e se considera comunicativo? ✔Possui experiência com varejo? ✔E ai, rolou afinidade? 👍Se sim, não esqueça de realizar o seu cadastro e ficar de olho no seu e-mail e WhatsApp. 👀Boa sorte!Responsabilidades e atribuiçõesRealizar o atendimento ao cliente por telefone, chat e e-mail.Registrar as manifestações dos clientes, tais como elogios, sugestões, e reclamações, de modo a tentar resolver conflitos que surjam no atendimento ao cliente.Registrar as manifestações recebidas no sistema informatizado gerando número do protocolo.Promover uma escuta diferenciada e atenta, de maneira acolhedora e cuidadosa, a partir do contato com os clientes garantindo a compreensão da situação e oferecendo a condução adequada.Analisar e encaminhar às áreas internas da rede às manifestações recebidas, acompanhando as providências adotadas e assegurando para que a resposta seja devidamente encaminhada ao cliente.Avaliar as informações levantadas na manifestação, entender o problema e analisar a conformidade com políticas e procedimentos internos;Garantir um atendimento cordial e eficiente aos clientes, demonstrando empatia e profissionalismo do início ao final da demanda;Requisitos e qualificaçõesEnsino Médio completoExperiência com atendimento ao cliente/OuvidoriaPacote Office(Word, Excel, Outlook);Informações adicionaisHorário de trabalho: Segunda a Quinta: 08:00 às 18:00H - Sexta: 08:00 às 17:00HOferecemos Ao Novo ColaboradorRefeição no local sem desconto;Vale transporte;Cesta básica;Frequentes processos de seleção interna proporcionando desenvolvimento e o crescimento dos nossos funcionários na empresa;Parceria pioneira com o SESC com o espaço SESC + SAÚDE, oferecendo serviços gratuitos de odontologia e saúde da mulher (preventivo e mamografia) aos nossos funcionários.SOBRE NÓS!Fundado por portugueses nos anos 50 com o nome “Casas Guanabara”, o pequeno comércio se transformou no Supermercados Guanabara, uma das mais tradicionais e modernas redes do país. Atualmente possui 28 lojas distribuídas no Rio, Grande Rio, Baixada Fluminense e Região Metropolitana, dois centros de distribuição e dois depósitos.Para garantir a melhor experiência de compras para os seus clientes, prezando pelo conforto e segurança, as unidades contam com piso antiderrapante, rampas de acesso para facilitar a circulação, corredores amplos, grande quantidade de check-outs, estacionamento inteligente, além de um mix diferenciado para atender a qualquer orçamento.E não para por aí!A rede de Supermercados Guanabara seguindo a tendência mundial do setor supermercadista implantou nas lojas a captação da água da chuva e do sistema de ar-condicionado, com reúso nos banheiros e lavagem das lojas. A iluminação tem a tecnologia led e um projeto arquitetônico que inclui fachada de vidro para evitar o desperdício de energia.Você sabia que a rede inovou e levou o shopping para dentro do supermercado? Atualmente várias unidades Guanabara possui centro comercial com lojas de serviço e grandes magazines. Algumas lojas operam com sistema store in store, orientação de sommelier na hora da escolha de vinhos.O Guanabara também inovou no calendário varejista do estado do Rio de Janeiro e criou campanhas promocionais como: Semana da Beleza, Semana da Limpeza, Guanababy, Black Fraldas e o tradicional Aniversário Guanabara!A rede já foi eleita pela revista Veja Rio como "A marca mais amada do Rio" e por 15 anos pela pesquisa “Marcas dos Cariocas”, em parceria com O Globo, a "Marca preferida dos Cariocas".E você sabe qual o segredo de todo esse sucesso? São os 14 mil talentos que compõem esse time campeão.💭 Já imaginou fazer parte de uma empresa inovadora, que segue tendência mundial no setor de supermercados e conta com muitos talentos?Se a sua resposta for sim, aqui é o seu lugar!#timeguanabara#vemproguanabara Show more Show less

Come build at the intersection of AI and fintech. At Ocrolus, we’re on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions.Our AI workflow and analytics platform for lenders is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system.Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world’s most innovative lenders do business.Job Title: Mortgage Analyst/Senior Mortgage Analyst/ Mortgage Support Lead / Mortgage Support SpecialistLocation: RemoteTimings: 6 PM to 3 AM ISTWe are seeking a detail-oriented and articulate US Mortgage Support Analyst to join our support team. The ideal candidate will bring strong written and verbal communication skills, a commerce background with a focus on Mathematics or Economics, and practical experience in mortgage platform to effectively understand, troubleshoot, and support customer issues. This is a great opportunity for someone who combines analytical thinking with a customer-first approach.Key Responsibilities: Serve as the first point of contact for customers via email, chat, or phone. Handle incoming customer calls and work on support tickets to resolve queries and ensure timely issue resolution. Deliver prompt, accurate, and courteous responses to customer inquiries and issues. Investigate and resolve customer complaints by collaborating with internal teams and utilizing the platform to extract or verify data. Maintain thorough documentation of customer interactions, queries, and resolutions.Monitor and track common issues to help identify trends and escalate systemic problems. Contribute to improving support documentation, FAQs, and internal knowledge bases. Support service-level agreements (SLAs) and meet quality and responsiveness KPIs. Required Skills: Experience 3yrs+ Excellent written and verbal communication skills with a professional and empathetic tone. Strong analytical and logical reasoning capabilities. Proficient in Google tools. (Google Docs/Google Sheet) Ability to handle multiple tasks, prioritize issues, and manage time effectively. Collaborative mindset with a willingness to learn and adapt. Previous experience in the Mortgage Underwriting domain. Preferred Skills: Familiarity with ticketing systems and customer support metrics. Understanding of data integrity and confidentiality best practices. Life at OcrolusWe’re a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact.Our culture is grounded in four core values: Empathy – Understand and serve with compassion Curiosity – Explore new ideas and question the status quo Humility – Listen, be grounded, and remain open-minded Ownership – Love what you do, work hard, and deliver excellenceWe believe diverse perspectives drive better outcomes. That’s why we’re committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic.We look forward to building the future of lending together.Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/mortgage-support-analyst-ocrolus

About BJAKThe original mission of BJAK is that we believe people deserve smarter ways to plan, save and grow their money. This is the origin of our name.Started in 2019, we built the first mobile-first, insurance platform, enabling insurance to be accessible online by millions in the region. Today, it's the leading insurance platform in Southeast Asia.Today, we are expanding ways to help people in the region, including spending, saving, investing, exchanging, travelling, and more. Our mission is help people get more from their money every day.We have teams working around the world, with over 20 nationalities from our offices and remotely, who truly enjoys their work. We are looking for the most talented and driven people we can find. We are looking for people who work for their passion, not counting hours. Who loves building great next-generation products, not status quo. Who cares about redefining how everyone around us can get the best financial applications, not for an exclusive few.If you're this person, we'd love to talk to you. The RoleThe Operational Excellence Lead – UK owns the operational backbone of BJAK's UK business. You'll make sure daily operations, internal systems, and customer-facing execution run smoothly, efficiently, and at a standard that supports scale.This is not a P&L role, and it's not a "manage from a distance" role either. You'll partner closely with the CEO to turn business objectives into strong execution on the ground, building systems, leading teams, and stepping in directly when execution breaks. What You'll OwnDefine and execute operational strategies that support growth and align with BJAK's objectives in the UK market.Run day-to-day operations across customer service, administrative operations, and internal workflows so execution stays frictionless.Hire, lead, and develop a high-performing operations and admin team with a strong culture of ownership and accountability.Own process improvement, finding bottlenecks, automating where possible, and implementing systems that cut cost and increase speed.Lead the customer support function and step in hands-on during high-stakes or escalated cases.Oversee company administration and internal operations, including office management, documentation, vendor coordination, and adherence to internal policies.What We're Looking ForStrong background in operations, execution, or internal business operations in tech, fintech, or fast-scaling environments.Proven experience leading operations and admin teams in high-expectation environments.Hands-on mindset with the ability to solve problems directly, not just delegate them.Strong organisational, execution, and problem-solving skills.Comfort operating in ambiguity and bringing structure to fast-moving situations.Ability to work cross-functionally and drive execution without formal authority.This Role Is Not ForPeople who want to direct operations from a distance instead of stepping in when things break.Candidates who need fully-built systems and processes handed to them.Those who need fixed scope and slow timelines.People who avoid escalations, messy cases, or hard conversations with vendors and staff.People who produce long updates without clear decisions or next actions.LocationThis role is based in the United Kingdom. This is a hybrid role. You are expected to work from our United Kingdom office at least 3 days per week.LanguageEnglish is our main working language across global teams. Strong English communication is required.Interview ProcessOur process is designed to move fast:Online assessment or practical taskRole-specific interviewCEO / final roundFor strong candidates, we aim to complete the process and make an offer within 1-2 weeks from the start of the interview process.Candidates who complete assessments quickly will be prioritized.Find more English Speaking Jobs in United Kingdom on Arbeitnow

O extraordinário ganha um novo capítulo. ✨ Tem novidade chegando ao Grupo Carbel. E você pode fazer parte dela! 👀🚗Do carro zero ao seminovo, passando por locação, frotas, carros por assinatura, seguros e tecnologia de performance — entregamos soluções completas com a excelência que conquistou gerações de famílias.Redefinimos a experiência automotiva para quem não aceita nada menos que o impecável. Inovar, surpreender e realizar desejos é o que move a nossa trajetória. Uma nova operação está chegando, e queremos talentos que façam a diferença desde o início.Tem experiência na área, gosta de desafios e quer fazer parte de um novo projeto? Essa pode ser a sua oportunidade! 🧡💙Responsabilidades e atribuiçõesAcompanhamento e suporte ao gestor;Gerir informações em planilhas;Mediação de conflito; Atendimento a empresas parceiras;Análise de processos.Requisitos e qualificações Ensino Médio Completo; Conhecimento em Excel.Informações adicionaisBenefícios:Vale transporte;Vale Refeição;Seguro de vida;Previdência privada;Plano de saúde e odontológico;Gympass;Convênio farmácia;Day off; Desconto nos produtos do grupo e em empresas parceiras.#Vemsercarbel Show more Show less

This position is remote within the EMEA region, with the flexibility to work from our Munich or Budapest office. Tulip brings modern technology and AI into manufacturing. Manufacturing accounts for almost 20% of the global economy and one in every seven workers on Earth, yet remains among the least digitized. More than a decade ago, we created the category to close that gap: AI-native software that puts cutting-edge tools directly in the hands of the people on the manufacturing front lines. Because we are human-centered and tech-obsessed, we are building a future of work where human ingenuity is amplified with the latest technology. In January 2026 we became one of Boston's few new AI unicorns, reaching a $1.3B valuation. We're growing double digits in revenue year over year. The world's best manufacturers run on Tulip - turning inventory 10x faster, releasing gene therapies in hours instead of weeks, and training master craftspeople to forge engagement rings 5x more rapidly. Headquartered in Somerville, MA with offices in Germany, Hungary, Singapore, Japan, and Israel, we've been consistently named a World Economic Forum Global Innovator, a Gartner leader, and one of Built In Boston's "Best Places to Work." We run the way we build: AI-forward, humanistic, and high ownership. We're looking for builders who are energized by complex problems, rapid cycles, and the unique opportunity to see their impact on a global scale. About You: You are customer focussed and and excited to partner with customers to identify and deliver measurable impact You communicate clearly and effectively across levels, with people from the shop floor to engineering managers to c-level executives You like to solve problems, working closely with colleagues from other departments You have worked for or supported a Life Sciences company and understand their regulatory requirements You have experience in life science development, operations and/or manufacturing environments You Google your way out of most problems, and understand that every customer sees the world a bit differently What skills do I need? BA/BS (MBA/Masters preferred) 5+ years of experience in Account Management, Customer Success, Product Management, Management Consulting or other client-facing roles in the Life Sciences industry Experience with change management in a GxP manufacturing and operations Experience creating and leading stakeholder & executive presentations, working with enterprise corporations and multicultural business environments Experience coordinating and leading actions among cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services) Bias for action and client impact Passion for continuous improvement and digital transformation Comfortable in a fast-paced, technology-driven business environment Ability to travel (estimated up to 15%) Key Responsibilities: Manage a portfolio of customer accounts by monitoring their adoption, utilization and overall health of their deployment Serve as internal customer champion Guide customers to use Tulip as a tool to improve their operations through digitization, including recommending new use cases, tracking and communicating ROI Act as a trusted partner to customers to ensure and manage contract renewals and support commercial expansion Coordinate across internal teams, from Customer Support, Professional Services, Product Management, and Sales Build and improve internal processes and content, as mechanisms to scale up and mature the Customer Success function Key Collaborators: Customers Professional Services Customer Support Sales Product Management Tulip's partners, who may also be supporting an account Working At Tulip We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered. We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include: Direct impact on product and culture Company equity Competitive benefits package including commuter benefits, learning and development stipend, team events, catered lunches 3 days a week Flexible work schedule and unlimited vacation policy An inclusive, dog-friendly office with diverse and inspiring colleagues We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.Find more English Speaking Jobs in Germany on Arbeitnow

Sobre a EmpresaA Santa Casa de Ponta Grossa carrega uma história marcada por tradição, fé e compromisso com a vida. Fundada há mais de um século, a instituição nasceu do esforço coletivo da comunidade e do desejo de oferecer cuidado e acolhimento a quem mais precisa. Ao longo dos anos, evoluímos sem perder nossa essência: unir excelência técnica à humanização no atendimento. Hoje, seguimos firmes nesse propósito, investindo em tecnologia, estrutura e no desenvolvimento de nossos profissionais. Olhamos para o futuro com o mesmo espírito solidário que nos guiou desde o início, comprometidos em oferecer uma saúde de qualidade, com respeito, empatia e dedicação a cada paciente que confia em nós. Estamos em busca de um profissional que irá atuar no atendimento telefônico ao público, realizando ligações ativas e/ou receptivas, prestando informações, esclarecendo dúvidas, registrando atendimentos em sistema e garantindo um atendimento humanizado, ágil e de qualidade, seguindo os padrões e protocolos da empresa.RequisitosEnsino médio completoBoa dicção e comunicação verbal claraDisponibilidade de horárioFacilidade para lidar com o públicoCapacidade de seguir scripts e procedimentosOrganização e atenção aos detalhesHabilidadesComunicação clara, objetiva e cordialEscuta ativaAgilidade no uso de sistemasCapacidade de argumentação e persuasão (para atendimento ativo)Controle emocional e resiliênciaGestão do tempoFacilidade de aprendizadoEmpatia no atendimento ao clienteBenefíciosCartão Santa Casa (descontos em parceiros e consultas)Plano Odontológico;Plano de Saúde;Cartão Farmácia;Vale alimentação;WellHub (Gympass).Atenção!Toda comunicação sobre o processo é feita por e-mail, então fique atento às nossas mensagens e libere o domínio noreply@senior.com.br para nossos e-mails não irem parar no spam. Show more Show less

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Lisbon, Portugal or London, UK About the Role Cloudflare built its reputation helping build a better Internet, defending millions of sites, giving away SSL and DDoS mitigation when the industry charged premium prices. In an acceleratingly dangerous world, the scope of that mission has changed. We are becoming something more: critical infrastructure. Banks run their payment rails on us. Governments run public services on us. Media companies depend on us during live events. Health systems depend on us to provide care. Reliability for these customers is no longer a feature of our product. It is a mission. Serving that customer base demands a different operating model. Traditional support organizations route tickets. Traditional engineering organizations ship features. Neither alone is enough when the stakes are this high. We are pivoting to something different: a customer-facing engineering organization, directly engaged with our customers at scale. This is work a central dev team cannot do from the inside of the network. The Customer Reliability Engineering function is the spine of that pivot. CRE is SRE applied outward, the same engineering discipline, applied to the reliability of the systems our customers run on Cloudflare. You are the engineer who owns the problems that matter most to the customers who matter most, and you contribute directly to our products and tooling, in partnership with Product Engineering, to hold that standard across the entire customer base. The Role CRE is a rapid response team and a proactive engineering team. You fix things at the edge as they come up, and you help build the product capabilities that identify customer issues before they become a crisis. Both modes are equally core. Rapid response. When a customer issue surfaces that is high-severity, cross-layer and complex, you are the engineer who answers. You reproduce the defect, isolate the root cause across Cloudflare's infrastructure and the customer's stack, drive the fix with Product Engineering, and confirm resolution. You hold on-call for high-severity incidents as part of a global shift rotation. Proactive engineering. When no fire is burning, you work with Product Engineering and our platform teams to build the capabilities that make the next fire cheaper or unnecessary: telemetry pipelines that correlate signals across the customer base, detectors that fire before a human notices, diagnostic tooling that scales across hundreds of customers, automation that reduces toil for Customer Support. Every incident you carry generates engineering output that reduces the cost of recurrence. The work compounds. Cloudflare is building CRE as an AI-native function. You will work with and help build agents and tooling that pre-diagnose incidents, surface relevant logs and configuration, and propose fixes with cited evidence. Engineers who ship AI-assisted diagnostics are the ones defining this discipline. What You Might Work On Rapid response: Own a Sev-1 incident where a large financial services customer sees asymmetric latency from a single POP. Trace it through BGP routing and identify transit provider policy change that is required to resolve. Diagnose a recurring WebSocket disconnect a media customer has been experiencing across multiple release cycles. Isolate it to a specific interaction between a Cloudflare service release and the customer's connection lifecycle. Drive the fix with the owning engineering team. Partner with a government customer's SRE team during an active DDoS event. Help them shape their Magic Transit and WAF configuration in real time. Proactive engineering: Build, with Product Engineering, a distributed tracing capability that correlates Cloudflare edge signals with customer origin metrics so a single query tells the story of a failing request end-to-end. Ship a detector for a class of WAF false positives silently degrading several customers. Get it into production before the next renewal cycle. Prototype an AI agent that takes a new customer case, pulls relevant logs and config, and proposes a root cause with linked evidence. Deploy it internally. Measure whether it makes engineers faster. Iterate. Responsibilities Rapid incident response and root cause analysis. Own the most complex, high-severity customer issues end-to-end, from first signal through confirmed resolution. Lead deep-dive debugging across the full stack: edge, network, DNS, transport, APIs, application, customer-side configuration. Reproduce defects, validate fixes with Engineering, and confirm customer-side resolution. Produce postmortems other engineers rely on. Hold on-call for high-severity incidents as part of a global rotation that includes weekends. Proactive reliability engineering. Analyze support and telemetry signals across the customer base to find systemic risks before they become incidents. Contribute monitoring, detection, and diagnostic capability to the core product and the engineering systems that give Customer Support early visibility into customer-affecting issues. Define customer-facing reliability metrics (error rates, resolution times, repeat-contact rates) and drive measurable improvement. Write automation that reduces mean-time-to-detect and mean-time-to-resolve. Cross-functional partnership. Manage the technical escalation lifecycle with clear ownership and timely communication. Partner with Product Engineering to drive fixes, workarounds, and configuration changes that address underlying gaps. Represent the customer reliability perspective in engineering syncs, incident reviews, and post-mortem processes. Technical leadership and enablement. Raise the technical floor of Customer Support through pair-debugging, structured knowledge transfer, and shared tooling. Document diagnostic procedures and resolution patterns in runbooks, internal knowledge bases, and AI skills. Share insights from customer-facing incidents to improve product documentation and operational readiness. Product and platform depth. Maintain deep, current expertise across Cloudflare's product portfolio: edge networking, DNS, CDN, WAF, DDoS mitigation, Zero Trust, Workers, and our developer platform. Anticipate customer impact from new releases and architecture changes. Serve as a go-to subject-matter expert in one or more domains. Requirements Minimum 5 years of hands-on experience in site reliability engineering, escalation engineering, systems engineering, or a comparable deeply technical support / operations role, with at least 2 years in customer-facing environments. Strong foundation in networking and security: TCP/IP fundamentals: OSI model, IPv4/IPv6 addressing, subnetting, routing, switching. Core protocols: DNS, HTTP/S, TLS/SSL, SMTP, SNMP, NTP. Routing protocols: BGP, OSPF, including path selection and route propagation. Firewall concepts: stateful/stateless inspection, rule sets, NAT, ACLs. VPN and encryption: IPSec, SSL/TLS tunnels, GRE. Zero Trust architecture, network segmentation, modern security models. Proficiency with observability and diagnostic tooling: packet capture and analysis (Wireshark, tcpdump), log aggregation (Kibana, Elasticsearch), metrics dashboards (Grafana), distributed tracing. Strong scripting and automation skills (Bash, Python) with a track record of shipping tooling that improves reliability and reduces toil. Experience with incident management, postmortem culture, and SLO/SLI-based reliability practices. Excellent written and verbal communication. Able to convey complex technical information clearly to engineers, leadership, and customers. Comfort owning ambiguous, cross-layer problems. Composure under pressure during high-severity incidents. Desired Skills & Experience SRE, DevOps, or platform engineering experience with direct customer-facing accountability. Deep expertise at both L3/L4 (network infrastructure) and L7 (application protocols, DNS, HTTP, WebSocket). Expert-level proficiency with Linux command-line tools: curl, dig, git, traceroute, mtr, strace, ss. Data-at-scale analysis using SQL, PromQL, or equivalent. Familiarity with CI/CD pipelines, infrastructure-as-code (Terraform, Pulumi), and container orchestration (Kubernetes, Docker). Track record of building internal tooling or diagnostic utilities that measurably improved team efficiency. Demonstrated technical leadership: mentoring engineers, driving cross-team initiatives, influencing outcomes without direct authority. Experience applying AI/ML to production engineering or operational workflows. Comfort engaging directly with enterprise customer engineering teams, including on calls during incidents. Bonus Points Active Cloudflare user who understands the platform as a practitioner. Hands-on experience with Workers, Pages, R2, D1, or other developer platform services. Cloud networking and security experience across AWS, Azure, or GCP. Web programming (HTML, JavaScript) and regular expressions. Chaos engineering or formal reliability frameworks (e.g., Google SRE principles). Managing or configuring non-HTTP services: email, DNS authoritative/recursive, FTP, SSH. Compensation ● For Portugal based hires: Estimated annual salary is between € 61,000 - 84,000 The final offer will be inclusive of time exemption, in alignment with the applicable law and collective bargaining agreements. Equity This role is eligible to participate in Cloudflare’s equity plan. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and pri

About BJAKThe original mission of BJAK is that we believe people deserve smarter ways to plan, save and grow their money. This is the origin of our name.Started in 2019, we built the first mobile-first, insurance platform, enabling insurance to be accessible online by millions in the region. Today, it's the leading insurance platform in Southeast Asia.Today, we are expanding ways to help people in the region, including spending, saving, investing, exchanging, travelling, and more. Our mission is help people get more from their money every day.We have teams working around the world, with over 20 nationalities from our offices and remotely, who truly enjoys their work. We are looking for the most talented and driven people we can find. We are looking for people who work for their passion, not counting hours. Who loves building great next-generation products, not status quo. Who cares about redefining how everyone around us can get the best financial applications, not for an exclusive few.If you're this person, we'd love to talk to you. The RoleThe Business Operations Lead – UK owns the operational backbone of BJAK's UK business. You'll make sure daily operations, internal systems, and customer-facing execution run smoothly, efficiently, and at a standard that supports scale.This is not a P&L role, and it's not a "manage from a distance" role either. You'll partner closely with the CEO to turn business objectives into strong execution on the ground, building systems, leading teams, and stepping in directly when execution breaks. What You'll OwnDefine and execute operational strategies that support growth and align with BJAK's objectives in the UK market.Run day-to-day operations across customer service, administrative operations, and internal workflows so execution stays frictionless.Hire, lead, and develop a high-performing operations and admin team with a strong culture of ownership and accountability.Own process improvement, finding bottlenecks, automating where possible, and implementing systems that cut cost and increase speed.Lead the customer support function and step in hands-on during high-stakes or escalated cases.Oversee company administration and internal operations, including office management, documentation, vendor coordination, and adherence to internal policies.What We're Looking ForStrong background in operations, execution, or internal business operations in tech, fintech, or fast-scaling environments.Proven experience leading operations and admin teams in high-expectation environments.Hands-on mindset with the ability to solve problems directly, not just delegate them.Strong organisational, execution, and problem-solving skills.Comfort operating in ambiguity and bringing structure to fast-moving situations.Ability to work cross-functionally and drive execution without formal authority.This Role Is Not ForPeople who want to direct operations from a distance instead of stepping in when things break.Candidates who need fully-built systems and processes handed to them.Those who need fixed scope and slow timelines.People who avoid escalations, messy cases, or hard conversations with vendors and staff.People who produce long updates without clear decisions or next actions.LocationThis role is based in the United Kingdom. This is a hybrid role. You are expected to work from our United Kingdom office at least 3 days per week.LanguageEnglish is our main working language across global teams. Strong English communication is required.Interview ProcessOur process is designed to move fast:Online assessment or practical taskRole-specific interviewCEO / final roundFor strong candidates, we aim to complete the process and make an offer within 1-2 weeks from the start of the interview process.Candidates who complete assessments quickly will be prioritized.Find more English Speaking Jobs in United Kingdom on Arbeitnow

Job DescriptionDesenvolver e adquirir competências técnicas, comportamentais e profissionais na área administrativa e rotinas de escritório da Logística, auxiliando no fluxo de informações, organização de documentos e garantindo o aprendizado prático e o cumprimento da formação teórico-metodológicaResponsibilitiesProvidenciar recursos para o funcionamento administrativo, conforme solicitações. Realizar atendimento a clientes internos externos por meio de diferentes canais de comunicação. Receber e dar andamento às solicitações recebidas dos diversos setores da empresa. Auxiliar na atualização de diferentes documentos administrativos, conforme demanda. Fornecer e receber informações sobre produtos e serviços. Registrar, consultar e atualizar dados utilizando sistema e ferramentas tecnológicas disponíveis. Elaborar, organizar, protocolar, classificar, distribuir e arquivar documentos conforme procedimento da empresa.QualificationsEscolaridade: Médio Incompleto. Show more Show less